Opening a Ektico account is easy - just fill out the registration form on our platform. The process is fully digital and streamlined for efficiency.
Who can open a Ektico account?
Ektico currently offers accounts for businesses registered in the EU. Please ensure you fill out the relevant registration form when applying for an account to ensure correct processing.
How do I change my personal information?
Please contact our support team immediately if there are any changes in your personal information. Inaccurate personal data may lead to the suspension or closure of your Ektico account due to regulatory compliance.
How do I close my Ektico account?
Please contact our support team here to discuss the closure of your Ektico account. We will guide you through the final balance settlement and data handling procedures.
Transactions & Funds
What currencies do Ektico accounts support?
Euro and Pounds Sterling accounts are currently available on the Ektico platform, offering you flexibility for cross-border operations within the SEPA and UK regions.
What is the maximum transaction amount?
When you open an Ektico account, you will be notified about the maximum transaction amount specifically set for your account based on your business profile and verification level.
How long does it take to withdraw funds?
This depends on your chosen mode. Money transfers generally take 1 to 3 working days, while ATM withdrawals (up to maximum permitted amount) may be done instantly. Please note these are general guidelines.
Can I deposit funds using a credit card?
It is currently not possible to deposit funds to your Ektico account using a credit card. We support direct bank transfers for enhanced security and lower fees.
Can I schedule recurring payments?
Recurring payments are currently not supported on Ektico accounts. However, we are actively working towards enabling this feature in the near future.
How do I view my account history?
You can view your complete transaction history online at any time by logging into your secure Ektico account dashboard.
Security & Support
Is my personal information safe?
Ektico takes utmost care to ensure your personal information is kept safely and securely using enterprise-grade encryption. Please read our Privacy Policy to find out more about our data handling.
What are your support center's working hours?
Our customer support center is available from 9am to 5pm EET, Monday through Friday, excluding bank holidays.
How can I report suspicious activity?
Please contact us immediately as soon as you become aware of any suspicious activity on your Ektico account. Our security team will take instant measures to protect your funds.
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