How to open a Ektico account?
Opening a Ektico account is easy – just fill out the registration form
FAQ
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Who can open a Ektico account?
Ektico currently offers accounts for businesses registered in Poland and EU. Please, ensure you fill out the relevant registration form when applying for an account.
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What currencies do Ektico accounts support?
Euro, Pounds Sterling and Polish zloty accounts are currently available on the Ektico platform.
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What is the maximum transaction amount?
When you open a Ektico account, you will be notified about the maximum transaction amount set for your account.
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How long does it take to withdraw funds from my account?
This depends on your chosen mode of withdrawing the funds. Money transfers generally take 1 to 3 working days, while ATM withdrawals (up to maximum permitted amount) may be done instantly. These are just general guidelines that may be subject to change at any time.
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Can I deposit funds using a credit card?
It is currently not possible to deposit funds to your Ektico account using a credit card.
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Is my personal information safe with Ektico?
Ektico takes utmost care to ensure your personal information is kept safely and securely. Please, read our Privacy Policy to find out more.
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Can I schedule recurring payments on my Ektico account?
Recurring payments are currently not supported on the Ektico accounts. We are working towards enabling this feature in the near future.
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How do I change my personal information?
Please contact our support team here as soon as there are any changes in your personal information. Inaccurate personal information on your account may lead to suspension or closure of your Monezium Pay account.
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How do I view my account history?
You can view your transaction history online by logging into your Ektico account.
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What is your customer support centre's working hours?
Our customer support centre is available 9am to 5pm EET except for weekends and bank holidays.
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How do I contact the Ektico customer support centre?
Please contact our support team here.
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How do I close my Ektico account?
Please contact our support team here to discuss the closure of your Monezium Pay account.
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How can I report suspicious activity on my Ektico account?
Please contact us as soon as you become aware of any suspicious activity on your Ektico account.
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